Payment & Cancellation Policy

Payment

All reservations must be secured with a non-refundable deposit. The minimum reservation deposit is $1.

For online orders, we accept the following credit cards:

Visa

MasterCard

Discover

American Express

Personal checks are not accepted. Business checks only are accepted with prior approval.

All balances must be paid prior to delivery unless agreed to in writing. For deposits paid by credit card, the remaining balance will be charged to the same card the week of the event.

All monies received are non-refundable.

If payment is made by business check and the check is returned unpaid, a $50 service fee will be added to the order total.

If payment cannot be obtained and the account must be turned over to an attorney for collection, the customer will be responsible for all legal and collection costs incurred by Bay Bounce.

Weather Policy

Living in Florida, we understand that weather conditions may require events to be rescheduled.

It is the Lessee’s choice to proceed with the reservation when rain is in the forecast. The Lessee may cancel the reservation prior to setup with no cost incurred.

Once setup has taken place and payment has been made, no refunds or discounts will be issued.

For safety reasons, inflatables should not be operated during high winds or severe weather conditions. Winds above approximately 15 MPH may create unsafe operating conditions.

Cancellation Policy

Orders canceled more than 7 days prior to the event date will receive a rain check equal to the amount paid, valid for one year.

Orders canceled within 7 days of the event date will forfeit the amounts paid unless cancellation is due to inclement weather (see Weather-Related Equipment Cancellations below).

Weather-Related Equipment Cancellations

Because weather conditions in Florida can change quickly, we allow customers flexibility when severe weather affects an event.

If event-day weather conditions are poor, there is no fee to cancel. Any payments made will be issued as a rain check valid for one year, provided our crew has not yet started their delivery route.

Once our crew leaves the warehouse for delivery, full payment is required and no rain check will be issued.

If equipment is substituted for a different item with a lower rental price, the remaining balance will be issued as a rain check.

No cash refunds are given for cancellations.

Unless weather conditions are severe enough to risk our equipment or safety, the decision to cancel due to rain remains with the customer.

Rain Checks

Rain checks may be used for another event within one year of the original event date and are subject to equipment availability.

Rain checks will not be issued for the following situations:

Lack of adequate electricity at the setup location

Site conditions that prevent safe setup (insufficient space, unsafe ground surface, etc.)

Cancellations after personnel or equipment have been dispatched

No responsible adult present to sign for the order during the scheduled delivery window